Support
SHIPPING
My order is late or hasn’t arrived. Now what?
Start with your confirmation email and tracking number. If it looks like your deck took a detour—or you can’t find tracking—email us at play@dld.games and we’ll take a look.
Do you ship outside the U.S.?
Not at this time. We currently ship within the United States only.
My tracking says delivered, but I don’t have it.
Check with neighbors, your mailbox, and any overly “helpful” household members. If it’s still missing, reach out to the carrier first. If you’re stuck, email us and we’ll help where we can.
Can I upgrade my shipping after placing an order?
No. We offer a single flat-rate shipping option, and orders are processed as they come in.
ORDER CANCELATIONS
I’d like to cancel my order.
Once an order is placed, it’s already in motion. We move fast, so cancellations aren’t possible.
I no longer want my order.
All sales are final. No take-backs, no swaps, no “I changed my mind.”
RETURNS & EXCHANGES
Do you accept returns or exchanges?
No. All sales are final.
What if my game is defective?
If something’s off, we’ll make it right. You must contact us within 5 days of delivery at play@dld.games with your order number and clear photos of the issue.
If approved, you’ll need to ship the item back to us at your expense. Once received and inspected, we’ll send a replacement of the same item.
INCORRECT OR DAMAGED GOODS
My game arrived damaged.
That’s not how it’s supposed to land. Send us clear photos within 5 days of delivery and we’ll review it.
If approved, you’ll need to ship it back to us. Once we receive and inspect it, we’ll send a replacement.
One card is damaged. Can you replace just that?
No. We don’t replace individual cards. If it qualifies as a defect, the full deck would be replaced through the process above.
Something happened to my game after it arrived. Can you send a new one?
We don’t replace items for damage that happens after delivery. Once it’s in your hands, it’s yours.